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Please write to us on Email or Use support ticketing system from your Web Hosting Dashboard for support and issues resolutions. In case the Live Chat is offline.
If you have any problem with server uptime or something related to it. You are requested to check our Server Uptime now. Usually server never have any uptime issues. We exceed our promised uptime and most of the time, we achieve 100% uptime.
We would have sent the support or reference documentation resources already after signup. Kindly check these links, for support resources and documentations, in case if it is not a technical hosting issue, before you reach out to us.
CPanel Official Documentation: https://documentation.cpanel.net/display/ALD/cPanel+User+Documentation
Cpanel Official Youtube Channel: https://www.youtube.com/playlist?list=PLZk46idJS6s54hAX8K79_AY8brgBwPtHd
Our Youtube Channel: https://www.youtube.com/c/Rankmyhub
Self Support Resources: https://rankmyhub.com/self-support/
Scope of support:
You are fully responsible for the installation and operation of any and all scripts or applications. We will not troubleshoot or provide any support relating to malfunctioning scripts or applications. You are responsible for maintaining the latest version of any and all scripts and applications.
Third party software or addons or scripts provided in CPanel are provided as is without any warranty or support from our end. This scope of support applies to all customers, except those who signed up for our Managed Web Hosting Services plans.
We will still try to help you in most cases, but there will be no ETA or priority for issues that are not related to hosting or server. Any other technical support provided to customer that is beyond our scope of support is offered as courtesy. Please read our hosting terms for more details.